2007 Performance Analysis Report
Note: This is an abbreviated report.
To get a full version of the report, click here.
Note: To view the full version, you must have Adobe Reader or Adobe Professional. For a free version, click here.
Customer-Driven Outcomes:
Capabilities, Inc. is committed to continually improving our organization and service delivery to the persons we serve. Capabilities conducts an annual program outcome review to reevaluate services and quality that distinguishes between measures of structure, process, and outcomes. Our true asset is a satisfied customer and to achieve this we focus on providing incomparable service to achieve optimal outcomes. Quality outcomes are guided by input and focus on effectiveness, efficiency, service access, and satisfaction of individuals receiving services and the other stakeholders. Each year an outcome management report with and improvement plan is drafted to provide direction for Capabilities.
Mission: (updated 8/04):
Capabilities, Inc. will strive to get people with differing abilities paid community employment and the supports needed to sustain employment that best suits their abilities, while suiting the needs of the employer to the fullest.
Admission Criteria:
The person served must be referred and funded by a state-funding agency. The person served must be determined to be able to benefit from services offered and is willing to receive services.
Annual Potential Accessibility and Barrier Plan Updates:
In 2007 the Findlay office was moved to a downstairs accessible location. An accessible office was also opened in Xenia to further serve consumers closer to their home. Capabilities hosted an employer and consumer recognition event during National Employment of People with Disabilities Month and honored several by inviting many state of Ohio legislators. During this time we advocated for further financial support of people with disabilities. Capabilities received a certificate of commendation from Senator Mike DeWine for our commitment to people with disabilities. Lastly, Capabilities made great strides in covering for staff that is off ill or on leave by hiring two new driving instructors and training two new evaluators.
Quotes from Consumers:
My experience with Capabilities was very positive. Thank you very much for assisting me with my resume and always checking to make sure the job was going well. Thank you very much for your services, they were greatly appreciated. I was lucky to have you work with me. My job developer was very positive, encouraging, and helpful. The job coach and driving instructor rescued us from fear, uncertainty and apprehension. You gave hope, insight, courage, and a sense of worth. They cared about me as a person. I am very happy with the programs I received. I loved the work with the people at Capabilities. They go above and beyond what I ever expected. I just didn’t get a job coach; I got a person in my life. I will be forever grateful. Everyone was very helpful and friendly. I am happy to know there are so many people that care so much; they will do a lot of work to help you. I really appreciated all the help I received and in the friendly manner I received it. Very caring. Your staff members listened, were encouraging, supportive, reliable, polite, firm stern, inspiring, helpful, and always dispensed advice. I was treated with kindness and professionalism. Thank you for your support, you helped me to be the best that I can be and more.
Quotes from Employees:
I love my job and enjoy all that comes with that. The benefits are good and continue to improve. It is a family environment. I love what I do and am proud to be working at Capabilities. I feel like a family member. Continually striving to improve. Capabilities leadership and management are wonderful!
Quotes from Other Stakeholders:
Strengths: Your staff are very professional, friendly, and committed. They go the extra mile. Communication is excellent. Your reports are very thorough. Consumers seem to like developers. The benefits analysis are wonderful. Developers are particularly effective with my consumers. Job coaching and drivers assessments and training are good. Timeliness of consumer contact and reports. Keep VRC apprised of new developments in case. Love the personnel. Everyone cooperates and is patient with touch consumer caseload. Flexible and willing to do what is needed. Friendly, prompt, helpful service, great relationship building with consumer. Accurate, prompt reports. Good communication, excellent placement services, timely services, reliable updates. Developer is skilled at working with consumer and gets placements, plus keeps me informed. Employer noted CBA was one of the best experiences of this type they had in many years. Another employer said they enjoyed working with Capabilities and would again. Another employer said they had never had luck with a program like this before and that we did an outstanding job!
Were willing to work with our schedule. Involvement of the individual in his/her job search is a strength. Great job with the employer and individuals. Great to work with. They actually take the client out, teach the client confidence, self worth, and a positive attitude. Willing to go the extra mile. Great communication, excellent reports. Aware of individuals needs, treat people with respect, very productive in the job search. Professional staff who care about their consumers. Appreciate the cooperation between agencies in meeting our consumer needs.
2007 Overall Program Outcomes:
Job Development |
30 hours |
Successful Closures |
287 |
Average Wage |
$8.07 |
Benefits –Medical |
142 |
Hours per week |
32 hours |
Benefits –Drug Plan |
94 |
Job Coaching |
30 hours |
Benefits –Dental |
106 |
Follow Along |
7 hours |
Benefits –Vacation |
114 |
CBA |
24 hours |
Benefits – Holiday |
118 |
JD/CBA |
6 hours |
Benefits –Sick Days |
71 |
JMS |
6.5 hours |
Benefits –Vision |
49 |
Career Exploration |
6 hours |
Obtained License |
106 |
Job Shadows |
8 hours |
Obtained Permit |
84 |
JSST |
6 hours |
Benefits Analysis |
101 |
Drivers Training |
16 hours |
Vocational/Computer Assessments |
89 |
Pre-Drivers Ed |
8 hours |
Expedited Evaluations |
96 |
Driving Assessment |
64 |
Computer Training |
12 |
PSA |
10 hours |
Background Check |
28 |
Persons Receiving Services(1214):
Male 637 Female 577
Exiting Services Characteristics:
Mental Health 279 MR/DD 148
Deaf/HH 71 Vision Impaired 70
Physically Impaired 455 Learning Disability 184
Autism 7
Note: This is an abbreviated report.
To get a full version of the report, click here.
Note: To view the full version, you must have Adobe Reader or Adobe Professional. For a free version, click here